Yes, all our products are 100% authentic and guaranteed. You will find the company logo on the product itself as well as on its packaging.
Can I request a product that is not currently available in the store?
Yes, you can contact us to place a special order, and we will do our best to provide it as soon as possible.
Email: management@decoration-one.com
WhatsApp: +962-79-9827755
Do the products come with a warranty? How long is it?
Yes, most products come with an official warranty. The duration varies depending on the type of product and manufacturer, usually between one and two years.
Can I use coupons or discounts?
Yes, discount codes are published at the top of the homepage when available. New subscribers to our monthly newsletter also receive a special discount.
What is the shipping duration and method?
Within Amman: 1 to 5 hours.
Within Jordan: 1 to 2 days.
Air shipping: depends on the destination country, usually 3 to 7 business days.
We offer air shipping through multiple companies such as Aramex and DHL, based on customer preference.
Does the shipping cost include customs and sales tax?
No, shipping costs do not include customs duties or sales taxes of the destination country. The shipping company will contact the customer directly for payment.
What is your return and exchange policy?
This policy applies to purchases made in Jordan only. Returns or exchanges are accepted within 14 days of purchase, provided the product is unused and in its original condition. For shipped products, please refer to the shipping return policy.
Email: customer.service@decoration-one.com
WhatsApp: +962-79-9827755
Can I return a product if I don’t like it?
This option applies to purchases made in Jordan only. You may return the product within the allowed period, as long as it is unused and in its original packaging. For shipped products, please refer to the shipping return policy.
Email: customer.service@decoration-one.com
WhatsApp: +962-79-9827755
Is the return free of charge?
This applies to purchases made in Jordan only. In some cases, returns may be free of charge depending on the reason. For shipped products, please refer to the shipping return policy.
How long does it take to get a refund?
Refunds are usually processed within 5 to 10 business days after receiving the returned product.
Can I exchange a product for another one?
Exchanges apply to purchases made in Jordan only. You may exchange the product if the alternative is available and pay the difference if applicable, provided the returned product is unused and in its original condition. For shipped products, please refer to the shipping return policy.
How can I contact customer service?
Phone: +962-79-9827755
Email: customer.service@decoration-one.com
Live chat available on our website
Do the products come with usage instructions?
Yes, most products come with a manual that explains storage and cleaning instructions. Additional guidance is available upon request.
Is there a number for after-sales service?
Yes, we have a dedicated after-sales service team. You can reach them at:
Phone: +962-79-9827755
Email: customer.service@decoration-one.com
Do you offer special promotions or seasonal discounts?
Yes, we offer seasonal promotions and special discounts throughout the year. These are announced via our website, monthly newsletter, and Instagram page.
Are the products regularly updated?
Yes, we continuously update our product range to provide the latest designs and releases.
Can I buy in bulk at a special price?
Yes, we provide special discounts for bulk or wholesale orders. Please contact us for a customized quotation:
management@decoration-one.com
customer.service@decoration-one.com
info@decoration-one.com
